Support for Microsoft Dynamics Service Overview
A Dynamics Help Desk and Support from Experts Consulting delivers technical support on demand – when you need it. The service includes:
Application Support
Includes your Microsoft Dynamics solution and related technologies such as SQL Server or third-party applications.
Preventative Maintenance
Ensures the preventative maintenance tasks and processes are performed on a consistent schedule.
Discounted Project Estimates
Have a new project you would like to start? Receive deeply discounted estimates as a part of your support plan.
Dynamics 365 support levels:
We offer five Microsoft Dynamics 365 ongoing support packages to suit a wide variety of client needs. All packages include personalized dedicated consultancy time, administration of users, bi-annual reviews, resolution of broken functionality, named user support, and use of an online customer portal. The other specific benefits are listed below.
- Bronze support package – max users 20
- Silver support package – max users 50
- Gold support package – max users 100
- Platinum support package – unlimited users
- Diamond support package – unlimited users
Support for Microsoft Dynamics Service Overview
Initial
Assessment
Receive an assessment to determine the routine system tasks currently being performed per quarter.
Quarterly Budget Proposal
Establish a quarterly budget amount based on the previously performed initial assessment.
Choose The SLA Right For You
Our Service Level Agreement guarantees timely response to your urgent need.
Enter Help
Desk Portal
Receive an assessment to determine the routine system tasks currently being performed per quarter.
Help Desk Support for Microsoft Dynamics Service Level Agreements
Experts Consulting will provide technical and functional support for Microsoft Dynamics on an ongoing basis. Dedicated resources will be assigned to manage customer requests. Additional resources will be utilized as needed.
When an event is logged, the user group will determine the severity level of the incident. Below is the outline of the existing levels of support.
System inoperable, or operating but cannot process any transactions:
- Examples include Application Object Server crashing for an unknown reason, data restore due to hardware failure, etc.
- Initial Response Time: 2 hours | Estimated Resolution Time: 4 hours
System running and processing transactions, but impacting ability to conduct business:
- Examples include invoice posting to incorrect GL account, data collection issues, report generation issues, etc.
- Initial Response Time: 4 hours | Estimated Resolution Time: 24 hours
System running and processing transactions, but resolution needed:
- Examples include user security setup, configuration issues, etc.
- Initial Response Time: 8 hours | Estimated Resolution Time: 48 hours
Fill out the form below for more information about Help Desk Support for Microsoft Dynamics!
